Privacy & Cookies
Privacy Policy
How DIH MEITS processes personal information responsibly, securely and transparently.
Our commitment
Responsible information processing
DIH MEITS is committed to processing personal information lawfully, responsibly and securely. This Privacy Policy explains how we collect, use, protect, share and retain personal information when you visit our website, contact us or engage our services.
We process personal and business information to deliver Microsoft-focused consulting, assessments, project delivery, managed services, cybersecurity, cloud, automation and business transformation services. We apply appropriate safeguards and seek to process only the information needed for legitimate business purposes.
DIH MEITS may engage approved subcontractors, specialists, service providers and technology partners where required to support successful service delivery while remaining the customer’s primary point of contact.
DIH MEITS
This policy is intended to support transparency and aligns with the principles of South Africa’s Protection of Personal Information Act, 2013 (POPIA), where applicable.
Information we collect
Information relevant to our work
Depending on your interaction with DIH MEITS, we may collect personal information such as names, job titles, company details, email addresses, telephone numbers and WhatsApp contact details. We may also collect consultation requests, contact-form submissions, correspondence, meeting notes and marketing communication preferences.
Business information
Website usage data
Technical information
Service engagement data
How we collect it
Clear collection channels
We collect information directly from you when you use website forms, request a consultation or technology assessment, subscribe to marketing communications, email us, call us, contact us on WhatsApp or meet with our team.
Information may also arise during marketing activity, discovery workshops, assessments, project delivery, support interactions and managed service engagements. Website usage, device, browser, IP address and analytics information may be collected automatically through cookies and similar technologies.
Please provide accurate information and only share information you are authorised to provide. Where information relates to another person, you should ensure that you have an appropriate basis to share it with us.
How we use information
We use personal information for legitimate, transparent and service-focused purposes.
Delivery
Delivering services
To respond to enquiries, provide consulting, conduct assessments, deliver projects, provide support and manage ongoing services.
Operations
Managing our business
To administer relationships, maintain records, improve our services, manage security and meet legal, regulatory and contractual obligations.
Communications
Keeping in touch
To send relevant marketing communications where permitted, manage preferences and respond to requests or feedback.
Your rights
Control over your information
Subject to applicable law, you may request access to, correction of or removal of personal information we hold about you. You may also object to certain processing, withdraw consent where processing relies on consent, or opt out of direct marketing communications.
Access and correction
Ask us what personal information we hold and request corrections where it is inaccurate, incomplete or outdated.
Removal and opt-out
Request deletion where appropriate or unsubscribe from marketing at any time using the link provided or by contacting us.
Cookies & analytics
Cookie Policy
Cookies are small text files placed on your device when you visit a website. DIH MEITS uses cookies and similar technologies to operate our website, remember preferences, understand website use and improve performance.
We may use essential cookies needed for core website functionality; functional cookies that remember preferences; analytics and performance cookies that help us understand visits, pages viewed, browser and device information; and third-party cookies or analytics technologies provided by trusted platforms. These technologies may collect technical information such as IP address, browser type, device details, operating system, referring pages and interaction data.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality or your experience.
Cookie Policy
Where third-party cookies or analytics technologies are used, their providers may process information in accordance with their own privacy notices. We encourage you to review those notices where relevant.
Safeguards & sharing
Protecting information
We use reasonable technical, organisational and administrative safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, role-based permissions, monitoring, encryption where appropriate and staff or supplier confidentiality obligations.
We may share information with approved subcontractors, specialists, professional service providers, technology partners, cloud platform providers and support providers where necessary for service delivery, operations, legal obligations or security. Some providers may process information outside South Africa. Where cross-border processing occurs, we take reasonable steps to ensure appropriate safeguards are in place.
Retention & updates
Keeping information only as needed
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, record keeping, dispute resolution, legal compliance and security. Retention periods may vary according to the information and our obligations.
We apply data protection principles including lawful and transparent processing, purpose limitation, data minimisation, accuracy, security and accountability. We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements.
The latest version will be published on this page. Continued use of our website or services after an update may indicate acknowledgement of the revised policy, where permitted by law.